Shipping policy

Thank you for visiting and shopping at Imam Carpets. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not processed, shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery delays can occasionally occur.

Shipping rates & delivery estimates

Same Day (Karachi Only) - Same day Delivery or within 24 hours only in Karachi. Home Trials available as well. Please contact for more information.

Standard (5 - 7 Business Days) - FREE

Overland (2 - 5 Business Days) - +Rs.1000/-

Overnight (1 - 2 Business Days) - +Rs.2000/-

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Imam Carpet Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Imam Carpet Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Cancellation Policy

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

 

If you cancel your order BEFORE it has been shipped, you will not be assessed a cancellation fee.

If you cancel your order AFTER it has been shipped, please follow our Refund Policy. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.