Refund policy

To start a return, you can contact us at shop@imamcarpets.com or Whatsapp. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Our Return & Exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Change of mind is applicable if the product is unused and in the same condition as received.
You will be responsible for paying for your own shipping costs for returning your item. You won't have to pay for your own shipping cost if the delivered item was our mistake(defected item, wrong item, entirely different color, wrong size as mentioned under product title). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the item is found out to be used or damaged by our inspection team, the cost of repair and cleaning will be deducted from your refund.
Only regular items may be refunded, unfortunately Clearance items, sale items and items purchased with any voucher or code cannot be refunded.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shop@imamcarpets.com.Sale items (if applicable)

Exchanges

You can exchange your item with another item free of cost if the product you received was our mistake(defected item, wrong item, entirely different color, wrong size as mentioned under product title).
Change of mind for exchange with another product is applicable if the product is unused and in the same condition as received.
Our exchange policy allows for a one-time exchange per product order. Any further exchanges will not be accepted.
Handmade products can't be exchanged for the same item as all handmade items are unique.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Any product being exchanged must be of equal or greater value. This means that if a customer wishes to exchange a product, they must choose a product of equal or higher value to the one they are returning. No cash or credit refunds will be given for differences in price.
For change of mind the customer will be responsible for any delivery charges incurred in the exchange process. If a customer wishes to exchange a product, they will be responsible for the cost of shipping the original product back to us, as well as the cost of shipping the new product to them. Customers can also choose to use their own courier service for the exchange, but they will still be responsible for any delivery charges.
Clearance items can not be exchanged.

To start an exchange, you can contact us at shop@imamcarpets.com or Whatsapp. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a exchange will not be accepted.